At FRAGGANCIA, your satisfaction is our top priority. We strive to provide you with the best products and services. If, for any reason, you’re not completely satisfied with your purchase, we offer a hassle-free return or exchange within 14 days from the date of delivery.

Conditions for Returns/Exchanges:

• Perfume consumption exceeding 5% will not qualify for a refund or exchange.
• The product pick-up and exchange dispatch may take 5 to 10 days (excluding holidays).
• The 14-day return window will commence from the Delivery Date.
• Please inspect your order upon receipt of the parcel and contact us immediately for any wrong, damaged, or defective products.
  Return Shipping:
• We offer free doorstep returns, excluding instances of change of mind or customer error.
• In such cases, a one-way fee of 150 PKR or a two-way shipping fee of 240 PKR will apply, depending on the situation.
  Exemptions:
• Customized items are exempt from our return and exchange policy.
• Pack of 2ml, 5ml & 10ml are not refundable.
• Customized Orders can be priced extra, please confirm the price first.
• Sale items are non-refundable but can be exchanged for a product of equal or greater value.
  Additional Fees:
• Packaging fee is 80 PKR.
• Free testers are valued at 240 PKR.
• The corresponding amounts will be deducted per Item, from the refund if the packaging is opened or the testers have been used.
  Refund Process:
• Once the return is received, it will be inspected and verified for the refund process within 48 working hours.

We hope this return and refund policy helps you make informed purchasing decisions. If you have any questions or concerns, please don’t hesitate to contact us